Last updated: 2019

We, together with our affiliated companies (“Von Dutch Indonesia”) are committed to protecting your privacy and the personal data of our customers. The information below constitutes our privacy policy and describes how we collect, use, disclose, process and protect the personal data that you provide to us or that we collect from you while you visit our websites, stores or interact with us.


We may modify this privacy policy at any time and will post the revised privacy policy on our websites. We recommend that you read the privacy policy every time you visit our website to see if we have made any changes since your last visit.


What Information Do We Collect?

Personal Data

In providing our services or by using our websites and/or services, you may provide or we may collect certain personal data from you. Personal data may include, for example, your name, identification card number, physical and postal address, email address, birthdate, phone number, credit card information, gender, nationality, ethnic and social origin, age, language preference, IP address, browser type and language, cookie information, hardware and software information, access times, website URLs, purchase information, social media information and profile, personal opinions, views or preferences, correspondence sent by you, and the views or opinions of others about you.

Browsing Information

Information we collect about your use of our websites, products and services through the technology such as cookies and web beacons is referred to as browsing information. If for any reason your browsing information is linked to information that can personally identify you, we will treat it as personal data.

Information You Post

All information that you share about yourself, whether personal data or not, in a public open forum – for example, on a social network, in user-generated content elements of our websites – will be considered public information for the purposes of this policy. If you don’t want it to be public, don’t post it.


When you visit our websites, information may be collected in several different ways. It may be collected in obvious, active ways, such as when you provide your name and address or other information when making a purchase in a store or online, sign up for our members’ program, use the customer service chat feature, enter a contest, upload a photo, or post a comment or product review to our websites. It may also be collected passively or automatically through a variety of methods when you visit and move around on our websites, which capture your browsing information to enable us and third parties to better tailor content and advertising to you.


We also work with business partners who help us operate our websites, undertake certain processing activities or collect your personal data on our behalf. For example, our business partners may help us process your purchases through our online stores. Our business partners may also assist us to process, analyze and/or store data. Any reference to “we” or “us” may also refer to our business partners or any of our family of companies in the ”Von Dutch Indonesia”.

We may share your information with our trusted business partners and within the Von Dutch Indonesia. These recipients of your personal data may be located in your home country and elsewhere. Our trusted business partners will be given access to your personal data as is reasonably necessary to deliver the services they are engaged to provide. They are also obligated to use, disclose and process any personal data you provided or we collected on our websites or otherwise on our behalf in a manner that is consistent with applicable law. We will not share, transfer or disclose your personal data with third parties other than as described herein without obtaining your explicit consent. In addition, we may disclose your information if we are required by law, any governmental or other regulatory authority, by a court or other authority of competent jurisdiction, or subpoena or similar legal process.

Your information may be transferred as a part of our business assets to a third party in the event a sale of a part or all of our businesses. Should this happen, notice will be provided by posting to the website or other form of communication.


The information we collect or receive about you may be used by us to analyze our websites and develop our products and services. We also may use the information we collect or receive to communicate marketing information, updates and promotions to you through emails, SMS, electronic or other means.

Where applicable, we also process your information to send you transaction-related emails, including such things as account verification, members’ program status, purchase and billing confirmations and reminders, changes/updates to features of the websites, and technical and security notices. The processing of your personal data for such purposes is compulsory and you may not opt out of these types of emails.

We may use information you post or share in public platforms to provide you with an interactive social media experience, which may bring aspects of your social networking community to our websites.

We will also use your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law (for example to protect our interests).


When you register at our websites, we ask you to set up a user name and password that you can use to access your information at our websites. You may change or update your personal data or account by following the instruction provided at our websites.

We maintain appropriate security measures in accordance with industry practices and applicable laws to protect the personal data you provide to us against accidental, unlawful or unauthorized alteration, access, disclosure or use, and other unlawful forms of processing. However, when you communicate with customer service via email or chat on our websites, these communications are handled via unsecured transmissions. Please be aware that information provided (such as email address, payment information, etc.) may be accessible to others. For that reason we ask that you protect yourself and not share sensitive information via these communication channels.

You should always log out after you have finished using a secure area of our websites to prevent unauthorized transactions under your user name. Your browser may “cache” or save the pages you visited in your computer’s temporary memory. Therefore, you are advised to quit or exit the browser before leaving, particularly if you are not using your own dedicated personal computer to access your account information, to minimize the possibility of anyone else viewing your confidential information.

While we endeavor to adopt industry best practices to maintain appropriate security measures, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure.


We take data security very seriously, so your personal data will be protected in accordance with industry practices. Should any unauthorized charges appear on your credit card as a result of shopping with, you must notify your credit card provider in accordance with its reporting rules and procedures. Please note that we never ask a customer to confirm any account or credit card details via email. If you receive an email claiming to be from Vondutch® asking you to do so, do not respond to the email, and notify us of such request.


Your Personal Data

With your personal data, like the information you give us to fulfill an order or sign up for an online offer or contest, you may change, correct or delete your information and withdraw your consent to the processing of your personal data. You may do that by contacting us, or log into your account and follow the instructions provided to change, correct or update your choices and settings regarding personal data if you have created an account with us.

Kindly note that whenever your personal data is required, your failure to provide us with the same or your withdrawal of the same may result in us being unable to carry out our services pursuant to your request.

Under the applicable privacy law, individuals may have rights of access to and correction of their personal information. If you have difficulty managing your communication preferences or in the event you have any inquiries or complaints in respect of the processing of your personal data, please contact us via the details you can find on the “Contact Us” section.


When you visit and move around on our websites, your browsing and shopping information may be collected through various methods such as cookies and web beacons. For examples, cookies and web beacons enable us to keep track of the pages your browser visited on our websites and whether you purchased a product. The use of cookies enables us to provide you with customized adverts that we think will be more useful than randomly-generated ads because they are based on your past purchases and page visits to our sites. You may block cookies through your browser. For instructions, check your browser’s technical information. Preventing your browser from accepting cookies prevents the collection of your browsing information for purposes of delivering interest-based ads. However, it may also disable or interfere with shopping features on our sites and other sites that you may visit. You may still receive other form of advertising from us, as interest-based ads are only one form of advertising.


Social media provides platforms that many of our customers use and enjoy, and we include links to various social media platforms on our websites. You may also have the option of registering for our website using a social media account or linking your existing accounts together. If you interact with these social media platforms through our websites, your experience on those social media platforms and the types of data that may be shared between our websites and the social media platforms will be governed by the privacy and other policies and terms of those platforms. The privacy settings you have chosen on those platforms will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those platforms accordingly. You may also adjust your settings on your third-party account to unlink our websites.


If you have any questions or concerns about our privacy policy, please contact Customer Service using the detail provided below:

BY TELEPHONE: +62 878-7000-1638

Or write to us at:
Von Dutch Indonesia

Komp. Ruko Loka Indah Blok B No 28-29
Jl. Mangga Besar IX, Jakarta Barat


You expressly consent to the collection, use, disclosure and processing by us, our business partners or any of our family of companies in the Von Dutch Indonesia, of your personal data in accordance with this privacy policy, including processing your purchases, administering your membership account, sending you marketing and promotion materials, and for administrative and data analysis purposes. You also expressly consent to the transferring of your personal data to our business partners and other members of the Von Dutch Indonesia which may be located outside your home country.

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